Eid Al-Adha 2016
For shipping within the US, to receive your order by Saturday, September 9, place your order by Tuesday, September 6 at 11:30 am EDT and select Priority Mail.
For shipping outside of the US, please call us at +1 804-591-0110 for shipping options.
Most orders received Sunday through Thursday will ship the next business day. All of our orders ship from our warehouse in Indiana. Orders placed on the weekend will ship within the following 2 business days.
Changing an Order
You can update the billing address, shipping address, item quantities etc. on your un-shipped orders by calling our customer service department at +1 804-591-0110.
From time to time our products are sold out and our warehouse is waiting for new stock to arrive. We call these products back-ordered. If you place an order for products, including one that is back-ordered, we will ship the products we have in stock and send the back-ordered item(s) when they become available. Back-ordered items are shipped to you at no extra shipping cost.
Incorrect Address/Undeliverable Package
If you give us the wrong address and/or your package is deemed undeliverable by the shipping carrier, it will be returned to our warehouse. When it arrives here you'll be contacted by a customer service agent and asked to give us a new address. We are glad to ship it to you again and you'll need to pay for shipping again. If you would rather not pay shipping again, we will gladly refund the purchase price, minus the original shipping price.
Shipping times indicated below are from the time orders are shipped. These times are only an estimate provided by our carriers. We strive to process orders quickly to get them to you as soon as possible. Once a package enters a mail system like UPS or USPS, we have no control over delays that might take place. We do, however, work diligently to keep you updated on the status of your shipment via email updates.
Shipping prices are determined by weight, destination, and shipping method chosen. To get an idea of the shipping price for a specific order, shop for the products in our store, add them to your basket, and click 'cart'. You can view shipping options and their prices in the "Get Shipping Estimates" section.
We ship to every state in the US using USPS First-Class and Priority Mail, and for faster service UPS 2nd day Air and UPS Next Day Air services.
The First-Class shipping option is only available on shipments weighing less than 13 ounces. If your shipment weighs less than 13 ounces, then this shipping option will be available during checkout.
Domestic Transit Times
- USPS First-Class: within 3 business days in most cases (includes delivery confirmation).
- USPS Priority Mail: within 1 to 3 business days in most cases (includes delivery confirmation).
- USPS Express Mail: within 1-2 business days guaranteed (included tracking).
- FedEx/UPS 2nd Day Air: 2 business days guaranteed (includes tracking).
- FedEx/UPS Next Day Air: 1 business day guaranteed (includes tracking).
From time to time we offer flat rate shipping to the following countries:
$6.00 within the United States (2-5 business days).
$19.99 to most countries including Canada, Egypt, Australia, Singapore, Hong Kong, Indonesia, Great Britain, Ireland, Spain, Belgium, France, and The Netherlands (varies by country, but generally 7-10 business days + time to clear customs).
The flat rate offer is valid on any size order (great time to stock up!). This offer cannot be combined with any other discounts, coupons or be used for wholesale orders. Flat Rate orders are shipped standard mail and come with delivery confirmation.
We ship to almost every country in the world including USA, Canada, UK & Europe, Australia, and the Middle East using USPS International First-Class and Priority Mail International services. These services some with delivery confirmation.
The First-Class International shipping option is only available on shipments weighing less than 4 pounds. If your shipment weighs less than 4 pounds, then this shipping option will be available during checkout.
International Transit Times
First-Class International: within 8-14 business days in most cases. This service does not include tracking once it leaves the US.
FedEx International: within the time indicated in the shipping method. This services includes tracking.
Customs and Duty Tax on International Orders
All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. Customs duties and taxes are assessed, generally, if the merchandise is dutiable and the value of the item is above the threshold set by the country's laws. If duties and taxes are assessed, they are collected from the recipient. Silver Envelope, LLC and SilverEnvelope.com is not responsible for any customs, duty or other fees associated with international shipments, nor do we receive any money assessed or collected at the time of delivery.
Delivery In Qatar
We offer a Free pick up service from our office in Doha, Qatar. You can place your order online and we will get in touch with you to arrange a time for you to collect it.